+234 802 956 9891
primeries.ng@gmail.com
FAQ's

Frequently Asked Questions

Primeries marketplace connect shoppers to the best, up-and-coming creatives and streetwear brands around the African creative space. Our aim is to unite African creatives, curators, consumers and build a global destination for African streetwear through the Primeries Platform. A global platform to showcase African creativity, culture and authenticity which in essence builds the informal creative African economy.
Each brand on our marketplace has different shipping times. All shipping information is displayed on each product page.
Items that are noted as [PRE-ORDER] are handmade-to-order by the brand. If you see this description an item, it typically means that you will have to wait longer for that item to ship to you. The exact shipping time will be noted on the product page and is also displayed in your cart.

You will receive a shipping confirmation email with tracking once your order has shipped.
Please note that each brand on our marketplace has different shipping times. Some brands can take up to 4 weeks to ship since their items are handmade-to-order.
If your order is past the estimated shipping time listed for the product, please send us an email at primeries.ng@gmail.com and we will look into what is causing the delay.

You will receive a shipping confirmation email with tracking once your order has been processed.

You can access your order status page through the order confirmation sent to your email.
If your order is past the estimated shipping time listed for the product, please send us an email at primeries.ng@gmail.com and we will look into what is causing the delay.

Please read the Primeries Return Policyfor the full overview.
Customers are eligible for a full refund upon request if the item is past its "Time To Ship" period. "Time To Ship" information is stated on each product page and varies by brand.
Every product purchased on our website is eligible for a size swap if the requested size is in stock in our store.
Orders are only eligible for a refund after delivery if the product has been misrepresented. Photo proof is required.

Since each brand on Primeries ships their own orders, you may receive multiple packages or tracking numbers if your order contained items from multiple brands.

You may receive multiple packages or tracking numbers if your order contained items from multiple brands.
You may also receive two notifications even if you've placed an order for only one product. Don't worry, this is not a mistake. Since each brand on Primeries ships its own orders, you may receive two fulfillment notifications, one from Primeries and another from the brand. They are both valid.

We ship to all countries in the world.